Important Customer Information

Prices and forwarding expenses

The prices understand themselves inclusive of legal value added tax. Forwarding expenses depend on the quantity of the ordered goods as well as the mode of shipment and you before delivery of your obligatory order are clearly communicated.

Forwarding expenses in the overview

  • only German post office: 5.95 € and/or starting from 100,00 € purchase order value forwarding expenses in Germany
  • postal service to europe (EU) (only possibel in connection with pre-payment or payment by PayPal):
    0.1 kg - 1.99kg = 14.05 €
    2.0 kg - 4.99 kg = 16.95 €
    5.0 kg - 9.99 kg = 21.95 €
    10 kg - 19.9 kg = 31.95 €
    20 kg - 31.5 kg = 41.95 €
  • international postal sercive to europe without european member states:
    0 kg - 0.5 kg = 17.95 €
    0.5 kg - 2 kg = 29.95 €
    2 kg - 4.99 kg = 30.95 €
    5.0 kg - 9.99 kg = 37,95 €
    10 kg - 19.99 kg = 52.95 €
    20 kg - 31.5 kg = 60.95 €
  • internationally (zone world) without European Union (Asia, Australian, etc.) (only possibel in connection with pre-payment or payment by PayPal):
    0.1 kg - 1.99 kg = 24.95 €
    2.0 kg - 4.99 kg = 36.95 €
    5.0 kg - 9,99 kg = 48.95 €
    10 kg - 19.99 kg = 69.95 €
  • international postal service (United States of America) (only possibel in connection with pre-payment or payment by PayPal):
    0.1 kg - 1.99 kg = 24.95 €
    2.0 kg - 4.99 kg = 36.95 €
    5.0 kg - 9.99 kg = 49.95 €
    10 kg - 19.9 kg = 69.95 €

Contract conclusion

The representation of the products in the on-line Shop does not represent a legally binding offer, but a noncommittal on-line catalog. After input of your personal data and by clicking the Buttons “order” in the locking step of the order process deliver you lock an obligatory order of the goods contained in the shopping basket. The confirmation of the entrance of the order follows immediately after mailing the order. The sales contract comes off with our distribution confirmation or supply of the goods. If you should not receive distribution confirmation or supply within 4 weeks from us, you are bound no more to your order.

Contract text

The contract text is stored. They can the general conditions as per contract at any time see and also as pdf file (136 KB) on your computer store. The concrete order data as well as the general conditions as per contract are likewise sent to you by email.


The prospective delivery time you infer please from the product description. If no data are given there, the supply takes place with order acceptance within 30 days.

Revocation instruction

You know your contract explanation within two weeks with indication of reasons only in text form (e.g. with form for recovation, letter, fax: +49 02687 9284092, E-Mail) and by return of the commodity recalled, it is, you has in practice of your commercial or independent vocational activity acted (orders by entrepreneurs). The period begins at the earliest with receipt of the commodity and a detailed instruction in text form. For keeping the punctual sending off of the revocation or the commodity meets the period. The revocation is to arrange on:

Karla Hahn
Kreuzhardsweg 6
56593 Pleckhausen
Fax: +49 2687 9284092

Revocation sequences

To be given change in case of an effective revocation on both sides received achievements to be refunded and uses if necessary pulled (e.g. interest) are. If you cannot refund the received achievement to us totally or partly or only in worsened condition, you must carry to that extent if necessary indemnification according to value for us out. This does not apply, if the degradation of the commodity is to due exclusive to their examination, how it would have been possible you for instance in the shop. In all other respects you can avoid the indemnification according to value obligation, by taking the thing not like your property in use and omitting everything, which impairs their value. Things package-capable of being shipped are to be sent back on your danger. Things package-capable of being shipped are not fetched with you.

If the consumer/customer exercises the right to revocation in accordance with article 6 of the distance selling law, then the supplier/salesman has to refund from the consumer/customer made payments free of charge. The consumer/customer has to bear the direct cost of the return of the goods themselves due to the practice of his right of revocation.

In principle the customer has to bear the cost of the return, if the supplied commodity corresponds to the ordered or if the customer did not furnish the return or a contractually agreed upon partial payment at the time of the revocation yet.

Unfreely dispatched returns are not accepted by us in principle, but are not sent back immediately to the sender. Returns from the foreign country are to be paid in principle by the customer.

The right of revocation does not exist for

  • goods, which are made after Kundenspezifikation or clearly are cut to the personal needs or which are not suitable for a return due to their condition or fast to spoil to be able or their expiration date was exceeded
  • The right of revocation does not exist for audio or Videoaufzeichnungen or software, if the supplied data media were unsealed by you
  • newspapers, magazines and pictorial.


- End of the revocation instruction -

They reach our customer service under telephone: 0049 160 99319212 as well as by E-Mail.